Tuesday February 15 ▼

 

7:30 AM

Opening Coffee: Sponsored by NexionRegistration Area Registration OpenRegistration Area Certified Sandals Specialist Training and CertificationTraining & Certification Room 3

8:45 AM

Niche Cruise Specialist Certification TrainingTraining & Certification Room 4 CLIA Training: Getting Connected (A Primer on Social Media Networking)CLIA Training Room 1

9:15 AM

Turn Your Computer Into a Virtual Money MachineSupplier Education & Training 2

10:15 AM

CLIA Training: Understanding Groups (2nd edition)CLIA Training Room 2

12:00 PM

Full Conference Delegate Luncheon - Sponsored by SandalsLuncheon Room

1:00 PM

Keynote: Fast-Forward: Where Is Our Industry Headed in 2011 and BeyondKeynote Hall

2:15 PM

Home Alone? Choosing the Right Business ModelBusiness Boosters How to Negotiate With HotelsProduct Perfection Killer Online Marketing and Lead Generation StrategiesTech Talks Million Dollar Travel Agents (or soon to be)Agency Management Get to Know Your WholesalerSupplier Education & Training 1 Selling Packaged Vacations for PROFIT - Globus Family of BrandsSupplier Education & Training 2

3:30 PM

Exhibit Hall OpenExhibit Hall

5:30 PM

Opening Welcome Reception for Agent AttendeesLuncheon Room

7:45 PM

Think Tank: Agent-to-Agent Best Practices & (Instructive) War StoriesCLIA Training Room 1
 

Wednesday February 16 ▼

 

7:30 AM

Coffee BreakRegistration Area Registration OpenRegistration Area

8:30 AM

Become Your Own PR FirmBusiness Boosters Keeping the Love Alive...How to Maximize Your Host Agency RelationshipAgency Management River, Small & Niche CruisingProduct Perfection Social Media 101Tech Talks ARC Participation – It’s More Than What You Think!Supplier Education & Training 1 Travel Agent Success SeriesSupplier Education & Training 2

9:45 AM

The Money is in All-InclusivesProduct Perfection Your Group Cruise Business on SteroidsAgency Management Advanced Social Media Success StoriesTech Talks Customer Management in the Roaring 2000sBusiness Boosters Avoya Travel/America's Vacation Center: Follow Our LeadSupplier Education & Training 1 USACA: There's Money In The AirSupplier Education & Training 2

11:00 AM

Keynote: One Size Does Not Fit All: Find Your Business FitKeynote Hall

12:00 PM

Keynote: Who Controls Your Customer & Where Are You Leaving Money On The Table?Keynote Hall

1:00 PM

Full Conference Delegate LuncheonLuncheon Room

2:15 PM

20 Ways to Build Your Business, 20 Ways to Shrink Your BusinessBusiness Boosters Stop Selling Suppliers and Start Selling YouProduct Perfection Business SolutionsTech Talks Finding and Keeping ClientsAgency Management ARC: Taking the Fear Out of Fees!Supplier Education & Training 1 The Host with the Most: Accelerate Your Success with NexionSupplier Education & Training 2

3:30 PM

Exhibit Hall OpenExhibit Hall

6:00 PM

Think Tank: Technology and Digital Marketing TacticsCLIA Training Room 1
 

Thursday February 17 ▼

 

7:30 AM

Coffee BreakRegistration Area Registration OpenRegistration Area

8:00 AM

Increase Your Bottom Line TomorrowBusiness Boosters The Agency MakeoverAgency Management The Next Wave: Selling to Young ConsumersProduct Perfection Stuart's 20 Best Tips for Rapid Group GrowthTech Talks Trafalgar: Touring styles to fit every client, the perception of touring is not our reality!Supplier Education & Training 1 Vacation.com: The financial benefits of joining Vacation.com – the travel industry’s largest agency consortiumSupplier Education & Training 2

9:15 AM

Keynote: Social Media and Beyond: A How-to Session for Agents to Grow their BusinessesKeynote Hall

10:15 AM

Keynote: Peer Power Panel: Top Agents Share Their SecretsKeynote Hall

11:30 AM

Exhibit Hall OpenExhibit Hall

1:30 PM

ARIA & Vdara Room InspectionsTo Be Announced

2:00 PM

CLIA Training: Selling Successfully Across CulturesCLIA Training Room 2 CLIA Training: Who Are You? An Exploration of Your Abilities, Skills and StrengthsCLIA Training Room 1